Contact Complete Hospitality Training

Complete Hospitality Training (Vic) Pty Ltd, RTO 3722, CRICOS provider code 04242E, ABN 27 006 947 262, ACN 006 947 262.

This page is written to be used rather than read. Most enquiries to a registered training organisation fail on one of four missing details, and all four are things you can establish before you make contact. The tables below route an enquiry by its purpose and say what to have ready for each.

Our source contact page currently lists Melbourne, Sydney and Brisbane offices and callback forms. The listings above were checked on 23 October 2026; please confirm the office, course location and appointment before travelling, because a listed office does not mean every course is delivered there. For a time-sensitive enquiry, use the relevant phone or the source callback form.

Route your enquiry by purpose

The four details that decide most enquiries

1. The national code

A course name is ambiguous; a code is not. "Certificate III in Hospitality" describes two different qualifications on our scope, and "a hospitality certificate" could be any of seventeen. Give the code and the answer arrives in one exchange.

The pairs that are most often confused:

Two codes worth checking before you quote them. SIT40416 Certificate IV in Hospitality is superseded and not equivalent to its replacement, SIT40422 — if an old document or an old job advertisement names SIT40416, that is not the current qualification. And SIR30216 Certificate III in Retail, although still listed on RTO 3722's scope, carries an end date of 28 June 2024 and is not available.

If you are a student visa holder, only three of the seventeen are open to you, because only three are CRICOS-registered under provider code 04242E: SIT40422 (116358F), SIT50322 (118427D) and SIT50422 (115534C). Neither dedicated cookery qualification is CRICOS-registered, which is worth establishing before an enquiry is built around one.

2. Your state or territory

An RTO may only deliver and assess within its registered scope, and our delivery footprint is not uniform. This is the single most common reason an enquiry cannot be answered as asked.

Your state also decides the answer to most licensing questions. Responsible Service of Alcohol is one national unit under eight separate liquor regimes, and food safety supervision differs by state as well. A national credential frequently does not settle a state question.

3. Your Unique Student Identifier

For nationally recognised training, a Unique Student Identifier (USI) is generally required before a qualification or Statement of Attainment can be issued, unless an applicable exemption applies. See the official USI exemption guidance. A USI is free at usi.gov.au. If you already have one, recover it rather than creating another.

If you have studied in Australian nationally recognised training since 2015 you already have one. Recover it; do not create a second. A duplicate splits your training history across two records, which is what makes a later credit transfer look as though it never happened. Part 3A of the Act attaches civil penalties of 60 penalty units to applying for a second identifier when you already hold one.

We must also ask the Student Identifiers Registrar to verify that an identifier belongs to you before using it for any purpose, so give the number exactly as it appears in your USI account. And the USI itself must not be printed on your qualification or Statement of Attainment, so do not expect to find it there.

4. What you already hold

Bring your AQF certification documentation or an authenticated USI transcript to support a credit-transfer application. If a result is missing from the transcript, contact the issuing RTO; do not assume that the missing entry invalidates a certificate. We first verify the evidence and equivalence, check that the units fit your training product, and check for licensing or regulatory restrictions before granting credit. See ASQA’s credit-transfer guidance.

Use the right word: RPL, credit transfer, or a reissue

Asking for the wrong one sends you down the wrong process, and in one direction that means sitting an assessment you did not need.

If you already hold the unit, ask for credit transfer. Asking for RPL in that situation puts you into an assessment process for a competency you have already been assessed against. Note also that credit transfer works on whole units only, and can be blocked by a licensing or regulatory requirement — but not by a provider's preference.

Both RPL and credit transfer should be raised at the pre-training review required under Standard 2.2 of the Outcome Standards for RTOs, before you enrol. Name the instrument if you cite the number, because the National Code 2018 has a different Standard 2.2 about overseas students' course entry. Our own student material states that RPL applications may only be made before enrolment or the start of study — so this is not a conversation to defer.

If a certificate has not arrived

There is a rule on this, which makes it a concrete enquiry rather than a chase. Certification must issue within 30 calendar days of the completion of the assessment, provided you completed the training product and paid all agreed fees. An RTO also must not issue certification at all to anyone who has not been assessed as meeting the requirements.

So the useful form of the enquiry names the unit or qualification code, the date of your final assessment, and confirms that fees are settled. If more than 30 calendar days have passed on those facts, say so.

While you wait, your USI transcript will show the unit once we have reported it, and that is the authoritative record — a paper certificate is a copy of it rather than the thing itself.

Contacting CHT about a certificate issued under another name

RTO 3722 has traded under six names on the national training register, five of them current:

The RTO code identifies the issuer, not the brand. A certificate carrying any of these names and RTO number 3722 is an RTO 3722 credential, including a Complete Healthcare Training document issued between October 2023 and April 2025, even though that trading name has ended. If you are verifying a document and the business name does not match the RTO number, check the number.

A second register carries business names for the same legal entity, and it is not identical to the list above. The Australian Business Register records the entity as COMPLETE HOSPITALITY TRAINING (VIC.) PTY. LTD., ABN 27 006 947 262, ACN 006 947 262, an Australian private company, and lists seven current registered business names — including THE COFFEE SCHOOL and Melbourne Barista, which do not appear on the training register's trading-name list. The two registers record different things, so their dates are not comparable, and a name appearing on one but not the other is normal rather than suspicious. If you have encountered either of those two names, you have encountered the same legal entity behind RTO 3722.

Complaints and appeals

These are not discretionary services. Under the 2025 Outcome Standards for RTOs, Standard 2.7 covers feedback and complaints and Standard 2.8 covers appeals. Every RTO must have a process, must tell students what it is, must make the procedures publicly available, and must follow them.

A complaint concerns conduct — the RTO's, a trainer's, or another student's. A complaint may be made in any form; it does not have to be on a form to be acted on, and informal complaints such as a verbal conversation with a trainer still count.

An appeal concerns a decision, most often an assessment outcome. If you have been assessed as not yet competent and disagree, that is an appeal and you are entitled to one. Standard 2.8 also requires that you be told all avenues for independent review, and that review be available at no or low cost.

One timing point is worth knowing before you lodge either. There is no longer a fixed statutory response period: the old 60-calendar-day rule was repealed in 2025, and an RTO now sets its own reasonable timeframes, publishes them, and must be able to justify them. So the question is not "is it within 60 days" but "what timeframe has CHT published, and is it being met". Standard 2.7 also requires escalation avenues within the process.

Ask us for our complaints and appeals policy — we are required to make it available. If an internal complaint is not resolved, the Australian Skills Quality Authority accepts complaints about registered training organisations. Students on a student visa have an additional avenue through the Overseas Students Ombudsman, and privacy complaints go to the Office of the Australian Information Commissioner rather than ASQA. The detail of what these processes must contain is set out on policies.

Asking for your own records

You can access your own student file and the records held about you by making a written application to the RTO, after which a time is arranged for you to view them. Records are retained until three years after you completed or withdrew, and assessment evidence for a training product for two years after you complete it, so the request is worth making inside those windows.

Confirm the current postal or email route with melbourne@cht.edu.au before sending anything, rather than relying on an address published elsewhere.

On response times and opening hours

This page deliberately does not state a response time or a set of opening hours.

The Standards require an RTO to tell students how to lodge an enquiry and how long to expect to wait, and to make clear how to contact trainers and assessors. That is a real entitlement under Standards 2.1 and 2.3. Our published material does not state a response timeframe, so none is stated here rather than invented. Ask for the commitment when you make contact — you are entitled to be told what it is.

The same applies to fees. No price appears on this page, because a stale figure is worse than none. Confirm the current fee directly, and ask for the total cost in writing. For a Skills First place, the 2026 rules require a clear refund policy before enrolment and, before training starts, written documentation showing that the program is subsidised and the total cost to you, including tuition after the government contribution and any concession or waiver, plus any other applicable fees for services, amenities, goods or materials.

Verifying CHT independently

You do not have to take a provider's word for its own standing, including ours.

Our current registration period runs from 1 July 2025 to 30 June 2032, exercised by ASQA under the National Vocational Education and Training Regulator Act 2011. RTO code 3722 has existed since 1 June 1994; registration moved from the Victorian regulator to the national regulator on 8 September 2017. See our story.

Where to go instead of contacting CHT

Some things a provider genuinely cannot do for you.

Related pages

• About us and our story
• All courses and the sitemap for every page on this site
• Skills assessment and RPL
• Student toolkit and resources
• Expression of interest and policies
• Trainers and assessors
• News and guides, including how to tell a good course provider from a bad one

About us

Complete Hospitality Training (Vic) Pty Ltd, RTO 3722, CRICOS provider code 04242E, ABN 27 006 947 262, ACN 006 947 262. Level 3, 28 Elizabeth Street, Melbourne VIC 3000, and 410 Elizabeth Street, Surry Hills NSW 2010. Contact melbourne@cht.edu.au or +61 3 9654 1554.

We link to the relevant course and regulatory sources in this guide. Check those sources for current requirements, and confirm course availability, delivery, fees and entry requirements with us before enrolling.